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Lost all content in Adobe XD design mode

New Here ,
Jan 26, 2021 Jan 26, 2021

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My XD got updated yesterday to Version 36.1.32.5, Mac OS Catalina, Version: 10.15.6 (19G2021).

 

The Vector Graphics, Fonts changed the fill Color to "#CECECE" and Opacity to 0 in all the artboards. Basically the whole XD is blank. I can see the Text in layer Preview panel, but not on the artboard itself. Happening in Design Mode.

 

Attaching screenshot for reference. Can anyone help?Screenshot 2021-01-27 at 10.14.11.png

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correct answers 1 Correct answer

Adobe Employee , Jan 27, 2021 Jan 27, 2021

Hi Emil,

 

This is definitely not expected behavior. Could you please check if you see your missing assets via http://assets.adobe.com? Please try the below steps-

 

  • Sign out and sign back into Creative Cloud Desktop
    End all Adobe processes from Task Manager (Windows) or Activity Monitor (OS X)
    Reboot the computer
  • Sign back to XD.

 

Let us know if that helps.

 

Thanks,

Harshika

 

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Adobe Employee ,
Jan 27, 2021 Jan 27, 2021

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Hi Emil,

 

This is definitely not expected behavior. Could you please check if you see your missing assets via http://assets.adobe.com? Please try the below steps-

 

  • Sign out and sign back into Creative Cloud Desktop
    End all Adobe processes from Task Manager (Windows) or Activity Monitor (OS X)
    Reboot the computer
  • Sign back to XD.

 

Let us know if that helps.

 

Thanks,

Harshika

 

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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