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Lost all my week advances

New Here ,
Sep 17, 2019

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Hello! Hope you can urgently help me.

 

Today I was working on Xd for my website desing, then I switch the WiFi and the program asked me to "recover the last version", as I did some changes without Internet conection I agreed.

It "recovered" the 4th of September version of my document. Imagine... Today 17th of September and It "recover the lastest version from 4th of September". I tried to revert this huge and fatal change but the option is frozen.

There is a way to access to the whole history of all the modifications made? Is there only one version backed up? 

Please I need help, I was about to finish and I have deadlines over me...

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Lost all my week advances

New Here ,
Sep 17, 2019

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Hello! Hope you can urgently help me.

 

Today I was working on Xd for my website desing, then I switch the WiFi and the program asked me to "recover the last version", as I did some changes without Internet conection I agreed.

It "recovered" the 4th of September version of my document. Imagine... Today 17th of September and It "recover the lastest version from 4th of September". I tried to revert this huge and fatal change but the option is frozen.

There is a way to access to the whole history of all the modifications made? Is there only one version backed up? 

Please I need help, I was about to finish and I have deadlines over me...

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114

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Sep 17, 2019 0
Adobe Employee ,
Sep 17, 2019

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Hi there,

 

We are sorry to hear that you are facing trouble using Adobe XD and lost your work. I would suggest getting in touch with our support team for 1:1 assistance using this link: https://helpx.adobe.com/contact.html so that our team can take care of the issue and help you on real-time basis.

 

Please let me know if you face any issues in connecting with our support team.

 

Thanks,

Harshika

 

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