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Lost all of my work while saving in the cloud in Adobe XD.

New Here ,
Dec 04, 2019

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Using adobe XD to make prototypes and saving automaticaly in the cloud... somehow i opened the same file two times. When a closed one of the files the other closed too. Ok, i opened the file and i lost almost all the screens i had drawn days ago! It's a Bug, the lost screens are just dots now. 

What do i do???

 

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Crash or freeze, Error, Product issue

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Lost all of my work while saving in the cloud in Adobe XD.

New Here ,
Dec 04, 2019

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Using adobe XD to make prototypes and saving automaticaly in the cloud... somehow i opened the same file two times. When a closed one of the files the other closed too. Ok, i opened the file and i lost almost all the screens i had drawn days ago! It's a Bug, the lost screens are just dots now. 

What do i do???

 

<The Title was renamed by moderator>

TOPICS
Crash or freeze, Error, Product issue

Views

300

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 04, 2019 0
Adobe Employee ,
Dec 05, 2019

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Hi Luis,

 

We are sorry to hear you are facing trouble using XD. We will try our best to help. We would suggest pressing CTRL + A and see if you are able to see the content and artboards or not. If yes, please try copying everything and paste into a new document.

 

If no, please try rolling back to the previous version of XD as mentioned in this post: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-col... and let us know if that helps.

 

Thanks,

Harshika

 

 

 

 

 

 

 

 

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