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Lost Cloud files after IT renewed Adobe Licence

New Here ,
Aug 21, 2020

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Hi,

 

My IT department canceled and renewed my Adobe Entreprise account and I can't find any of my previous cloud files.

 

Is there a way to recover them ?

 

Thank you,

 

Paul

Hi Paul,

 

Sorry to hear you are unable to find your cloud files in XD. Would you please make sure you're logged in with the same Adobe ID you're using before your license get renewed? Please check if you're able to see your files here: https://assets.adobe.com/cloud-documents

 

If no, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can assist you immediately.

 

Hope it helps.

 

Thanks,

Harshika

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Lost Cloud files after IT renewed Adobe Licence

New Here ,
Aug 21, 2020

Copy link to clipboard

Copied

Hi,

 

My IT department canceled and renewed my Adobe Entreprise account and I can't find any of my previous cloud files.

 

Is there a way to recover them ?

 

Thank you,

 

Paul

Hi Paul,

 

Sorry to hear you are unable to find your cloud files in XD. Would you please make sure you're logged in with the same Adobe ID you're using before your license get renewed? Please check if you're able to see your files here: https://assets.adobe.com/cloud-documents

 

If no, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can assist you immediately.

 

Hope it helps.

 

Thanks,

Harshika

TOPICS
Data loss

Views

24

Likes

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 21, 2020 0
Adobe Employee ,
Aug 21, 2020

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Hi Paul,

 

Sorry to hear you are unable to find your cloud files in XD. Would you please make sure you're logged in with the same Adobe ID you're using before your license get renewed? Please check if you're able to see your files here: https://assets.adobe.com/cloud-documents

 

If no, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can assist you immediately.

 

Hope it helps.

 

Thanks,

Harshika

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