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Lost cloud xd document

New Here ,
May 24, 2020

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Please help me with this urgent issue, I'm totally lost.

 

I was working on an XD document and saved it to cloud.

Suddenly I lost access and can't open it again, I tried recent files but there's not response.

I can't find it in my cloud documents.

 

I have a link I used to share it, that still works, any chance I can retrieve it from there?

 

Also, I think there's a chance that while i was working on my project I was logged in as some sort of temporary account or something like that? I remember that on the top right corner, where the profile info is, I saw some sort of a code or something like that with random characters and digits. Maybe I need to log in to that account again somehow?

 

Thank you so much!

Daniel

Hi Daniel,

 

Sorry for the delay in response. Could you please try to see if you are able to revert to the previous version of the cloud document by following the steps here: https://helpx.adobe.com/creative-cloud/help/open-revert-cloud-document-version.html

 

Please ensure that you are signed in with the same Adobe ID with which the document was created.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Data loss

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Lost cloud xd document

New Here ,
May 24, 2020

Copy link to clipboard

Copied

Please help me with this urgent issue, I'm totally lost.

 

I was working on an XD document and saved it to cloud.

Suddenly I lost access and can't open it again, I tried recent files but there's not response.

I can't find it in my cloud documents.

 

I have a link I used to share it, that still works, any chance I can retrieve it from there?

 

Also, I think there's a chance that while i was working on my project I was logged in as some sort of temporary account or something like that? I remember that on the top right corner, where the profile info is, I saw some sort of a code or something like that with random characters and digits. Maybe I need to log in to that account again somehow?

 

Thank you so much!

Daniel

Hi Daniel,

 

Sorry for the delay in response. Could you please try to see if you are able to revert to the previous version of the cloud document by following the steps here: https://helpx.adobe.com/creative-cloud/help/open-revert-cloud-document-version.html

 

Please ensure that you are signed in with the same Adobe ID with which the document was created.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

TOPICS
Data loss

Views

274

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 24, 2020 0
Adobe Employee ,
May 25, 2020

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Hi Daniel,

 

Sorry for the delay in response. Could you please try to see if you are able to revert to the previous version of the cloud document by following the steps here: https://helpx.adobe.com/creative-cloud/help/open-revert-cloud-document-version.html

 

Please ensure that you are signed in with the same Adobe ID with which the document was created.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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