Mac trackpad Pinch zoom is not working

Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Open a XD file, pinch zoom on trackpad works fine, open a second XD document and Pinch zoom disables.  It also disables pinch zoom / rotate on every other opened app or any app you open after.  Must restart computer but issue repeats after opening a second XD file

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Crash on mac, Known Issue, Product performance

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Adobe Employee ,
Nov 26, 2020 Nov 26, 2020

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Hi there,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD & macOS.
  2. Is this happening with other Adobe applications or only with XD?

 

Regards

Rishabh

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Community Beginner ,
Nov 26, 2020 Nov 26, 2020

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Hi,

MacOs 10.14.6
XD 35.1.12.5

It works fine with other Adobe applications, until XD is opened. Then
pinch/zoom/rotate on trackpad stop working on all opened applications
including Adobe, browsers, Preview, etc. All.

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Adobe Community Professional ,
Nov 27, 2020 Nov 27, 2020

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I have the same set up but mine works fine - may be graphics card specific issue?

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Community Beginner ,
Nov 28, 2020 Nov 28, 2020

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Well, this mbp has a Radeon Pro 455 2 GB. 

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Community Beginner ,
Nov 28, 2020 Nov 28, 2020

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LATEST

Uninstalling the Wacom driver, trackpad responds good on XD. I have always
used the tablet for years with no problem until XD recent updates. All of
my apps work fine using both trackpad and tablet.
This is bug is triggered only by XD using Wacom Intuos tablet. The rest of Adobe apps I use work fine with the wacom driver.

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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To start, Pinch zoom is enabled on my Mac, and it works on every app (inlcuding Adobe Creative Cloud apps) I use a 2018 Wacom Intuos tablet with the latest driver and the gesture works fine having just ONE XD file opened, but as soon as I open a second XD file the trackpad pinch/ zoom stops working. In fact, it stops working on any other app I have open including Preview, Chrome, Safari, Adobe... all apps in my Macbook Pro.  It also disables pinch zoom / rotate gesture. To fix this I must restart the mac.  After restart, the trackpad works, until I open 2 XD files...

 

Thinking that wss problem of the wacom driver, I contacted Wacom support and reinstaled the driver various times according to steps given by them, but nothing, the pinch gesture still freeze opening a second XD file. In fact I did restored a recent backup I made before I updated XD, but nothing yet. Please help. 

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Adobe Employee ,
Nov 26, 2020 Nov 26, 2020

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Hi there, 

 

Thank you for sharing a detailed description. In order to narrow this issue down, I'd request you to uninstall the Wacom Intuos drivers and check if this still happens. We also need some more details from your machine. 

 

  • Which OS build and version of XD are you using? 
  • Please create a new user account and check if you have the same experience. 
  • Collect logs using this link (https://adobe.ly/33A48NK). Please upload the file to CC or Dropbox and share the link via PM

 

Awaiting your response. 

 

Thanks,

Atul_Saini

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Community Beginner ,
Nov 26, 2020 Nov 26, 2020

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Hi,
As requested:
MacOS Mojave
XD 35.1.12.5
The log is AdobeLogs_20201126_093458_296-mac.zip, already uploaded on Adobe
LogCollector Portal

Uninstalling the Wacom driver, trackpad responds good on XD. I have always
used the tablet for years with no problem until XD recent updates. All of
my apps work fine using both trackpad and tablet.
This is bug is triggered only by XD using Wacom Intuos tablet. The rest of
Adobe apps I use work fine with the wacom driver.

Best regards,

Diego Fries

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Using a Wacom Intous, the Trackpad zoom /pinch not working on XD. 

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