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The cloud document I was working on is now unusable due to the amount of lag that I am getting after the latest update.
I had no issues in 34.2.12
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Hi there,
Sorry to hear you are experiencing performance issue with XD. Would you mind telling us if it's happening on a specific document or all XD files? Which operating system you're working on? Have you tried rebooting the machine and see if that helps?
We will try our best to investigate on the issue.
Thanks,
Harshika
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Operating System is Windows 10
It happened on all my cloud documents, did not try my local ones.
I have tried rebooting and the issue persisted
However, it seems to have been fixed. I uninstalled XD and reinstalled the latest update and it seems to be working okay now.
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I am also having the same issue and my share links do not work or load super slowly. I upgradged to 34.3.12.1. I tried rebooting my computer but no luck. I will try the reinstall.
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I reinstalled but I am still having the same issue. I am using Windows 10 Pro, OS Build 19042.610, and I seem to be up-to-date.
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I have been having tremendous lagging ever since I updated to version 34. I am currently at 34.3.12.
OS is Win 10 Build 19042. 16GB memory.
Almost any file above 15mb will freeze after a few minutes of operation. Running two or more files will cause XD to freeze, even if they are under 5mb each. Runing a singular file under 5mb seems totally fine.
Files sometimes take over a minute to open. Some would freeze during loading.
I've uploaded a log file through log collector: AdobeLogs_20201110_065000_728-win
Any help will be appreciated. Thanks!
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This has been happening on my side as well. It's near to impossible to work. All I can say, XD is getting worse by each new update.
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Hi there,
Sorry to hear that. Would you mind confirming if you're still experiencing the issue with XD 35 version as well?
I will try my best to help.
Thanks,
Harshika
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Sorry for the delay in response. The team is working on performance issues and you'll definitely see improvements in the future releases of XD.
Thanks,
Harshika