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Margins at right and left and pixelated images when Share links

New Here ,
Jul 08, 2020

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Hello, when I create interactive previews for my clients some images (speacially big) are notorious pixelated without a reason. And even when the viewport is native size in width XD adds white margins at right and left. I pay and have the updated version.

 

I try with low weight in big images but nothing changes. Also changing the the zoom in my Chrome for the white margins.

 

Any know why this happen with this app ?? thanks.

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Margins at right and left and pixelated images when Share links

New Here ,
Jul 08, 2020

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Hello, when I create interactive previews for my clients some images (speacially big) are notorious pixelated without a reason. And even when the viewport is native size in width XD adds white margins at right and left. I pay and have the updated version.

 

I try with low weight in big images but nothing changes. Also changing the the zoom in my Chrome for the white margins.

 

Any know why this happen with this app ?? thanks.

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Adobe Employee ,
Jul 10, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. We will need to test on our end so could you please share a few screenshots of how the prototype looks on the XD app preview and how it looks on the web. Will it be possible for you to share the link with us along with the version of XD? If yes, you can share the link either here or privately by clicking on my name.

 

Note: While sending DM please add this discussion link in the subject.

 

Regards

Rishabh

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New Here ,
Jul 16, 2020

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Hello Rishabh, thanks for your answer. You can see a link below:

 

https://xd.adobe.com/view/ce6d5269-0c21-4cd8-9ffd-4f79ef2fd874-9b3e/?fullscreen

 

In the link you can see white margins at right and left and pixelated images that are high resolution in the XD file.

 

Regards.

 

 

 

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Adobe Employee ,
Jul 20, 2020

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Sorry for the delay in response. This seems pixelated on my end as well, so will it be possible for you to share the actual file so that we can test this? You can share the file here or in the DM by adding the file in shared cloud storage. 

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