Message d'erreur 505, échec du téléchargement / Error 505 download failed

Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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Bonjour, J'essaye d'installer l'application Adobe XD sous windows 10 depuis creative cloud mais à chaque fois le téléchargement se stoppe avec le message "erreur 505". Avez vous une solution ?
Merci d'avance.
/ Hi, I tried to download the application adobe XD on windows10 from creative cloud desktop, but each time the download failed with the message "error 505". Could anyone have a solution ? Thanks a lot.

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Crash on windows, Download install and licensing, How to

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correct answers 2 Correct Answers

Adobe Employee , Apr 28, 2021 Apr 28, 2021
Hi there, Sorry for the trouble. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error505 and see if that helps? I would also suggest checking this post; https://community.adobe.com/t5/download-install/error-505-for-creative-cloud-update-and-xd-installation/td-p/10992341  Let us know if you need further assistance. We would be happy to help. Thanks, Harshika 

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Community Beginner , Apr 30, 2021 Apr 30, 2021
Hello Harshika, Thank you for your answer and links which helped me a lot. I tried everything, but I found a solution : > I had to find the "Secondary Logon Windows service" in Windows computer management > and put "Secondary Logon" startup type > on "automatic" mode. Best regards, H

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Adobe Employee ,
Apr 28, 2021 Apr 28, 2021

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Hi there,

 

Sorry for the trouble. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error505 and see if that helps?

 

I would also suggest checking this post; https://community.adobe.com/t5/download-install/error-505-for-creative-cloud-update-and-xd-installat... 

 

Let us know if you need further assistance. We would be happy to help.

 

Thanks,

Harshika 

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Community Beginner ,
Apr 30, 2021 Apr 30, 2021

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Hello Harshika,

Thank you for your answer and links which helped me a lot.

I tried everything, but I found a solution :
> I had to find the "Secondary Logon Windows service" in Windows computer management > and put "Secondary Logon" startup type > on "automatic" mode.

Best regards,

H

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