Missing _app.dll files

[#1]

Hi, I've just installed XD from creative cloud on my windows 10 64 bit laptop. When I try to open .dmg files in XD I am greeted with "The code execution cannot proceed because [vccorlib140_app.dll / msvcp140_app.dll / vcruntime140_app.dll ] was not found. Reinstalling the program may fix this problem." I've reinstalled the program twice to no avail, and I've reinstalled the C++ redists (2019) but these don't install the correct .dll files by the looks of it. Anything I can do or am I condemned to a pluginless app? 

[#2]

Hi, I've just installed XD from creative cloud on my windows 10 64 bit laptop. When I try to open .dmg files in XD I am greeted with "The code execution cannot proceed because [vccorlib140_app.dll / msvcp140_app.dll / vcruntime140_app.dll ] was not found. Reinstalling the program may fix this problem." I've reinstalled the program twice to no avail, and I've reinstalled the C++ redists (2019) but these don't install the correct .dll files by the looks of it. Anything I can do or am I condemned to a pluginless app? 

[#3 · Accepted solution]

sorry i'm an idiot i've just realised this is because of apple and is not an adobe problem