Missing cloud document in Adobe XD (URGENT)

New Here ,
Apr 19, 2021 Apr 19, 2021

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Hello,

 

My latest cloud document edited only today has gone missing. I'm unable to find it in my cloud, while all other files I was working with simultaneously are present in the cloud. I wasn't collaborating with anyone on this document and it wasn't saved in on my system either. I'm working with the latest free version of XD. I've tried the couple of solutions mentioned on this forum, but they do are not working for my issue. Here is what I've already tried without success:

https://community.adobe.com/t5/adobe-xd/unable-to-see-cloud-documents-in-adobe-xd/m-p/10687042

https://community.adobe.com/t5/adobe-xd/missing-cloud-file-in-adobe-xd/m-p/11841962

 

 

Could anyone please help out? I need the file back urgently for my portfolio. 

 

Thanks in advance. 

TOPICS
Data loss, Missing feature

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Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

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Hi there,

 

We are sorry to hear you are having trouble finding the cloud document in XD. We would request you to please check the file here: https://assets.adobe.com/cloud-document  Please make sure you're logged in with the same Adobe ID from which you've created the document.

 

Thanks,

Harshika

 

 

 

 

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New Here ,
Apr 21, 2021 Apr 21, 2021

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Hey, 

 

I've already tried that, and didn't work. Any other solutions?

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