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Missing Cloud files after updating Adobe XD

New Here ,
May 06, 2020

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When updating Xd, files on the cloud DISAPPEAR alltogether. This is unacceptable. How can we trust that our work won't disappear. This has happened to me a number of times. Where is the fix??

 

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Data loss, Product performance

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Missing Cloud files after updating Adobe XD

New Here ,
May 06, 2020

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When updating Xd, files on the cloud DISAPPEAR alltogether. This is unacceptable. How can we trust that our work won't disappear. This has happened to me a number of times. Where is the fix??

 

{Renamed By MOD}

Topics

Data loss, Product performance

Views

240

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 06, 2020 0
Adobe Employee ,
May 06, 2020

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Hi there,

 

Sorry to hear about the trouble. That's strange behavior, technically it should not happen, however since it is happening we will need to identify the cause of the issue. Could you please share a few more details like:

 

  1. A screenshot of the About XD info page under the help menu.
  2. Could you please check if your files are available here: https://assets.adobe.com/

 

Regards

Rishabh

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