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Missing cloud files in Adobe XD.

New Here ,
Feb 17, 2021 Feb 17, 2021

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Hello, 

 

This morning I was signed out of Adobe XD, when I logged back in I had lost all of my files. I have been using the free plan for over a year. Please could someone help me to retrieve the files. 

 

Thank you,

Mai

 

{Renamed By MOD}

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Data loss , Open and save docs

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Adobe Employee , Feb 17, 2021 Feb 17, 2021

Hi Mai,

 

Thanks for reaching out. Please ensure you are signed in with the correct email address. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents 

 

Regards

Rishabh

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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Hi Mai,

 

Thanks for reaching out. Please ensure you are signed in with the correct email address. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents 

 

Regards

Rishabh

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Hey Rishabh, 

This has also happened to me and I have tried your tips and still nothing is working. Is there anything else I can do?

Thank you. 

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Hi there,

 

We're so sorry to hear about the trouble. In case if you are unable to find the file there, you can also look at this temporary location for auto-save:

 

macOS: ~/Library/Application Support/Adobe/Adobe XD/CloudToLocalMRUCache

Windows:\Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

 

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