Missing cloud files in Adobe XD.

New Here ,
Feb 17, 2021 Feb 17, 2021

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Hello, 

 

This morning I was signed out of Adobe XD, when I logged back in I had lost all of my files. I have been using the free plan for over a year. Please could someone help me to retrieve the files. 

 

Thank you,

Mai

 

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Data loss, Open and save docs

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Adobe Employee , Feb 17, 2021 Feb 17, 2021
Hi Mai, Thanks for reaching out. Please ensure you are signed in with the correct email address. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents  Regards Rishabh

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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Hi Mai,

 

Thanks for reaching out. Please ensure you are signed in with the correct email address. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents 

 

Regards

Rishabh

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