Missing Comments Icon

Community Beginner ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

In all of my shared XD files I no longer have the Comments icon to view or add Comments.  Other people who have the same shared files do see this icon.  I'm not sure when this started because I have never had a problem viewing/adding comments.  This is happening in Chrome, IE and Edge.

I have a free personal Creative Cloud account.

Jennifer5CD0_0-1599244205337.png

 

TOPICS
Missing feature, Product performance

Views

117

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Sep 22, 2020 Sep 22, 2020
I am so sorry for the delay in response, Jennifer. Could you please update XD to the latest version which is 33.1.12.4. I tested this and I am getting the comments option so could you please test again on a different browser.

Likes

translate

Translate

Translate
Adobe Employee ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

Hi Jenifer,

 

Sorry to hear about the trouble. Could you please confirm if it's happening with a specific file or multiple files? Please test it on a new file and see if you are able to see the comments icon. We'd also need a few more details like the version of XD.

 

Regards

Rishabh

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

It's happening on multiple files (all of my shared files), and I have previously been able to access Comments on those files.  I will reply back with the XD version the designer used to create the files when I get that info from him.  I am using the Creative Cloud Web version.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

XD Version 31.1.22.3

Creative Cloud Sync 4.3.57.2

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 08, 2020 Sep 08, 2020

Copy link to clipboard

Copied

Any advice for this issue yet?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 22, 2020 Sep 22, 2020

Copy link to clipboard

Copied

I am so sorry for the delay in response, Jennifer. Could you please update XD to the latest version which is 33.1.12.4. I tested this and I am getting the comments option so could you please test again on a different browser.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines