In all of my shared XD files I no longer have the Comments icon to view or add Comments. Other people who have the same shared files do see this icon. I'm not sure when this started because I have never had a problem viewing/adding comments. This is happening in Chrome, IE and Edge.
I have a free personal Creative Cloud account.
Sorry to hear about the trouble. Could you please confirm if it's happening with a specific file or multiple files? Please test it on a new file and see if you are able to see the comments icon. We'd also need a few more details like the version of XD.
It's happening on multiple files (all of my shared files), and I have previously been able to access Comments on those files. I will reply back with the XD version the designer used to create the files when I get that info from him. I am using the Creative Cloud Web version.
Any advice for this issue yet?
I am so sorry for the delay in response, Jennifer. Could you please update XD to the latest version which is 126.96.36.199. I tested this and I am getting the comments option so could you please test again on a different browser.