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Missing Comments Icon

Community Beginner ,
Sep 04, 2020

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In all of my shared XD files I no longer have the Comments icon to view or add Comments.  Other people who have the same shared files do see this icon.  I'm not sure when this started because I have never had a problem viewing/adding comments.  This is happening in Chrome, IE and Edge.

I have a free personal Creative Cloud account.

Jennifer5CD0_0-1599244205337.png

 

I am so sorry for the delay in response, Jennifer. Could you please update XD to the latest version which is 33.1.12.4. I tested this and I am getting the comments option so could you please test again on a different browser.

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Missing feature, Product performance

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Missing Comments Icon

Community Beginner ,
Sep 04, 2020

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In all of my shared XD files I no longer have the Comments icon to view or add Comments.  Other people who have the same shared files do see this icon.  I'm not sure when this started because I have never had a problem viewing/adding comments.  This is happening in Chrome, IE and Edge.

I have a free personal Creative Cloud account.

Jennifer5CD0_0-1599244205337.png

 

I am so sorry for the delay in response, Jennifer. Could you please update XD to the latest version which is 33.1.12.4. I tested this and I am getting the comments option so could you please test again on a different browser.

TOPICS
Missing feature, Product performance

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68

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Sep 04, 2020 0
Adobe Employee ,
Sep 04, 2020

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Hi Jenifer,

 

Sorry to hear about the trouble. Could you please confirm if it's happening with a specific file or multiple files? Please test it on a new file and see if you are able to see the comments icon. We'd also need a few more details like the version of XD.

 

Regards

Rishabh

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Sep 04, 2020 0
Community Beginner ,
Sep 04, 2020

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It's happening on multiple files (all of my shared files), and I have previously been able to access Comments on those files.  I will reply back with the XD version the designer used to create the files when I get that info from him.  I am using the Creative Cloud Web version.

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Sep 04, 2020 0
Community Beginner ,
Sep 04, 2020

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XD Version 31.1.22.3

Creative Cloud Sync 4.3.57.2

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Sep 04, 2020 0
Community Beginner ,
Sep 04, 2020

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Sep 04, 2020 0
Community Beginner ,
Sep 08, 2020

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Any advice for this issue yet?

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Sep 08, 2020 0
Adobe Employee ,
Sep 22, 2020

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I am so sorry for the delay in response, Jennifer. Could you please update XD to the latest version which is 33.1.12.4. I tested this and I am getting the comments option so could you please test again on a different browser.

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Sep 22, 2020 0