Missing Fonts on Desktop XD

Community Beginner ,
May 19, 2021 May 19, 2021

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Hello, 

I have issues lately within Fonts.

Last two opening end up with Fonts Missing, so i have to install the fonts again and then ADOBE XD can locate the fonts and the error is gone, however in reality the fonts are installed and working perfectly in other applications.

Using Adobe XD Desktop Version on Windows 10, X64
Any support would be highly appreicated

levank_0-1621445860444.png

 



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Adobe Community Professional ,
May 20, 2021 May 20, 2021

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Hi Levank,
do you use a font manager? What version of Adobe XD are you using it?

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Community Beginner ,
May 20, 2021 May 20, 2021

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Hello, 

I am using version 40 as stated on the screen.

levank_0-1621514538083.png

I don't use any font manager, as said it is shows " Fonts Missing"on both location

levank_1-1621514907930.png

 

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Adobe Employee ,
May 20, 2021 May 20, 2021

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Thanks for sharing the screenshot. It looks like this is a third-party font as Adobe Fonts doesn't have this font. We would request you to please try these steps-

 

  • Open font manager (Example-an old copy of Extensis Suitcase Fusion)
  • Deactivate fonts
  • Reactivate fonts
  • Open the file in XD. You should be able to see the fonts displayed.

 

I would also request you to please check if the fonts are located here: C: Windows/ Fonts

 

Let us know if that helps.

Thanks,

Harshika

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Community Beginner ,
May 20, 2021 May 20, 2021

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Hi Harshika, 

Thanks for your tips.
I have tried all of you steps, it is very strange though.

I can see this fonts which is family of Helvetica Fonts, same cannot be found within "Extensis Suitcase Fusion" however it is showing in Windows Fonts

levank_0-1621541444935.pnglevank_1-1621541516623.png

As stated above only what is workin is the following:
- I have reinstall the fonts, then XD can see the fonts and Font Missing error is gone, however if i restart or open XD from scratch it still missing the fonts.

So i am tired of installing fonts on every open just to ensure the font is readable.



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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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Hi Levank,
try updating Adobe XD to version 40.1.22 and see if the problem occurs again.

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Adobe Employee ,
May 25, 2021 May 25, 2021

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Thanks for the additional info. Have you tried updating XD to 40.1 version and let us know if you're still experiencing the issue?

 

We will try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Hey levank ,

 

Hope you're doing well.

 

It's been a while we haven't heard back from you. Are you able to resolve the issue by updating? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

 

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