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Mobile prototype has a slight delay/lag

New Here ,
Nov 08, 2019

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When I use my phone to test prototypes, there is small delay on triggers that appeared ever since I installed the new version of Adobe XD (version 24.1.22.6  - Released on 4 of November 2019)

 

Whenever I tap a trigger, it takes arroudn 0.5 secs to activate the action, it didn't happend before, it used to be instant. I've been using Adobe XD for 3 years now. The trigger is set on TAP, not on TIME, so there shouldn't be a delay.

 

My computer: 

Mac Book Pro 15 inch. Version 10.15.1

 

Phone:

iPhone X, 64 gb

 

What I already tried:

Updated IOS on iPhone and restarted it

Updated IOS on Mac and restarted it

Download latest version of Adobe XD on iPhone and on Mac.

Tried several different files (old and new) and the issue is there.

 

 

Help?

Topics

Performance, Product issue

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Mobile prototype has a slight delay/lag

New Here ,
Nov 08, 2019

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When I use my phone to test prototypes, there is small delay on triggers that appeared ever since I installed the new version of Adobe XD (version 24.1.22.6  - Released on 4 of November 2019)

 

Whenever I tap a trigger, it takes arroudn 0.5 secs to activate the action, it didn't happend before, it used to be instant. I've been using Adobe XD for 3 years now. The trigger is set on TAP, not on TIME, so there shouldn't be a delay.

 

My computer: 

Mac Book Pro 15 inch. Version 10.15.1

 

Phone:

iPhone X, 64 gb

 

What I already tried:

Updated IOS on iPhone and restarted it

Updated IOS on Mac and restarted it

Download latest version of Adobe XD on iPhone and on Mac.

Tried several different files (old and new) and the issue is there.

 

 

Help?

Topics

Performance, Product issue

Views

283

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 26, 2019

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Hi Ux.ale, sorry for the delay in response and thanks for sharing all the steps that you have taken to resolve this situation. Please try to update to XD 24.4 and check if the problem still persists. We'd be happy to take it further. 

 

Thanks,

Atul_Saini

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