Most recent file gone missing after being asked to log back in

New Here ,
Jan 24, 2021 Jan 24, 2021

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After trying to open Adobe XD, I was asked to log in again and once I did, I was able to see all my projects except for my most recent one, I can see it when I right click (its the one named food web) but nothing happens when I try to open it. I didn't find anything on https://assets.adobe.com/cloud-documents , It's a local file, I have tried going to ~/Library/Application Support/Adobe/Adobe XD CC but I didn't find any file named "food web" there. What can I do? How do I retreive back my file?

Screen Shot 2021-01-24 at 6.25.11 PM.png

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Adobe Employee , Feb 02, 2021 Feb 02, 2021
Hi there,    Sorry for the delay in response. I would request you to please sign out of XD, Creative Cloud, restart the machine and then sign back in and see if that helps. Please make sure you are using the current version of XD 36.2 for better performance and more features.   If that doesn't help, please try connecting with our support team using this link: https://helpx.adobe.com/contact.html and our assisted support team will help you.   Thanks, Harshika      

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New Here ,
Jan 24, 2021 Jan 24, 2021

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I'm using MacOS Mojave 10.14.6

adobe XD version 24.0.22.19 (starter), creative cloud sync 4.3.71.1

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Adobe Employee ,
Feb 02, 2021 Feb 02, 2021

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Hi there, 

 

Sorry for the delay in response. I would request you to please sign out of XD, Creative Cloud, restart the machine and then sign back in and see if that helps. Please make sure you are using the current version of XD 36.2 for better performance and more features.

 

If that doesn't help, please try connecting with our support team using this link: https://helpx.adobe.com/contact.html and our assisted support team will help you.

 

Thanks,

Harshika

 

 

 

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