My AdobeXD files are not opening

New Here ,
Jan 14, 2021 Jan 14, 2021

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For whatever reason I can no longer open my adobeXD files. They appear in the cloud with all the elements and components but when I open the file, it opens a blank uneditable page. 

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Adobe Employee , Jan 14, 2021 Jan 14, 2021
Hi Taylor,   I understand how frustrating it could be. If you're able to see your files at: https://assets.adobe.com/cloud-documents, I would request you to please try these steps- Sign out and sign back into Creative Cloud Desktop.End all Adobe processes from Task Manager (Windows) or Activity Monitor (OS X)Reboot the computer If the above steps don't help, please try to open the file from another machine if that is possible.   Let us know if that helps.   Thanks, Harshika  

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Adobe Employee ,
Jan 14, 2021 Jan 14, 2021

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Hi Taylor,

 

I understand how frustrating it could be. If you're able to see your files at: https://assets.adobe.com/cloud-documents, I would request you to please try these steps-

  • Sign out and sign back into Creative Cloud Desktop.
  • End all Adobe processes from Task Manager (Windows) or Activity Monitor (OS X)
  • Reboot the computer

If the above steps don't help, please try to open the file from another machine if that is possible.

 

Let us know if that helps.

 

Thanks,

Harshika

 

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