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My Cloud documents missing

New Here ,
Aug 08, 2020

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Last month I have uploaded my completed projects on Adobe cloud, made using XD. But from the past one week I am looking for them, I unable to find them. They were very important to me, and I am sure that I have saved them on the cloud. Please help. I have also shared some of the snippets of that project. 

Thank you 

Kshitij

Topics

Data loss, Known Issue, Missing feature, Open and save docs

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My Cloud documents missing

New Here ,
Aug 08, 2020

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Last month I have uploaded my completed projects on Adobe cloud, made using XD. But from the past one week I am looking for them, I unable to find them. They were very important to me, and I am sure that I have saved them on the cloud. Please help. I have also shared some of the snippets of that project. 

Thank you 

Kshitij

Topics

Data loss, Known Issue, Missing feature, Open and save docs

Views

103

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Adobe Community Professional ,
Aug 09, 2020

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Hi, from your browser go to this address assets.adobe.com and log in to your Adobe ID. Once this is done, a dashboard will open where you can check all your documents saved in the cloud, your libraries and files shared with you.

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New Here ,
Aug 09, 2020

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Yes sir, I checked but unable to find the same project. I tried contacting the support team through live chat, but they are not answering my query. Is there any other alternative?

Thankyou 

 

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Adobe Employee ,
Aug 09, 2020

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Hi Khsitij,

 

Sorry to hear about the trouble. Could you please ensure that you are signed in with the same email address using which the file was created? This generally happens when we create and save the file using a different email address.

Let us know how it goes, we'll try our best to help you with it.

 

Regards

Rishabh

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New Here ,
Aug 09, 2020

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Yes sir, I am 100% sure that I am Logged in with the same email id. 

Please help

Thank you

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Adobe Employee ,
Aug 10, 2020

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Thanks for checking and confirming that you're logged in with the correct ID. We would like to know a few more details like-

 

  • Please share the Adobe ID with us over a private message?
  • Are you the owner of those projects?
  • When was the project created?
  • When was the last time you updated the project?
  • Since how long you are unable to see the files?
  • What is the name of the file?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

 

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New Here ,
Aug 10, 2020

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Ma'am, please check your inbox, I have sent the details you asked for. 

I hope that you will help me in finding my projects. 

Thank you 

Kshitij

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Adobe Employee ,
Aug 14, 2020

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Thanks for sharing the details. I have reverted to your message.

 

Thanks,

Harshika

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