Sorry to hear about the trouble. Could you please confirm if you are unable to use any shortcuts or some specific shortcuts? Is this happening on a specific file or multiple files? Please explain a bit more about what exactly is happening, we'll try our best to help you with it.
Sorry to hear about the trouble. Could you please share a few more details about what exactly happens? Is it like you are unable to use any shortcut or it's not working completely? I'd also need details about the version of XD and the Operating System.