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My XD app dont sync with my cloud docs

New Here ,
Oct 19, 2020

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As the title says, my xd app at android doesnt seem to sync with my cloud

Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please check if you are able to see the documents here: https://assets.adobe.com/cloud-documents if yes, please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Are you connected to a private network or a managed network like a work or school network?

 

Regards

Rishabh

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My XD app dont sync with my cloud docs

New Here ,
Oct 19, 2020

Copy link to clipboard

Copied

As the title says, my xd app at android doesnt seem to sync with my cloud

Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please check if you are able to see the documents here: https://assets.adobe.com/cloud-documents if yes, please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Are you connected to a private network or a managed network like a work or school network?

 

Regards

Rishabh

Views

72

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 19, 2020 0
Adobe Employee ,
Oct 19, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please check if you are able to see the documents here: https://assets.adobe.com/cloud-documents if yes, please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Are you connected to a private network or a managed network like a work or school network?

 

Regards

Rishabh

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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