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my xd file didn't open

New Here ,
Mar 02, 2019

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Hello dears,

I was work. on adobe xd file in recently. days on my  pc device ,  now. I. try. re-open the. same  file  on my. Mac. device on. xd CC & didn't  open ! Why??!

Although I make the XD CC  update on. my. Mac. device to  be matched  with the latest version on. my. pc  "to be. listen to the . pop up message  !!  and.  the. file. didn't. open. yet!  please. find. to. me. the. solution  ASAP ! and. I. will. thank you ,

Regards  to the.adobe support Team,

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my xd file didn't open

New Here ,
Mar 02, 2019

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Hello dears,

I was work. on adobe xd file in recently. days on my  pc device ,  now. I. try. re-open the. same  file  on my. Mac. device on. xd CC & didn't  open ! Why??!

Although I make the XD CC  update on. my. Mac. device to  be matched  with the latest version on. my. pc  "to be. listen to the . pop up message  !!  and.  the. file. didn't. open. yet!  please. find. to. me. the. solution  ASAP ! and. I. will. thank you ,

Regards  to the.adobe support Team,

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Mar 02, 2019 0
Adobe Community Professional ,
Mar 02, 2019

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Is this the only document that you are unable to open on your mac? Can you share a link to the document?

Can you test another document to see if it is just this doc or is it repeatable?

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Mar 02, 2019 0
Preran LATEST
Adobe Employee ,
Mar 04, 2019

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Apologize for your experience. Can you try the solution in Issue saving xd files to creative cloud​ and let us know if it helped?

Thanks,

Preran

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Mar 04, 2019 0