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my XD froze on start screen.

New Here ,
Sep 15, 2020

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It loads the logo screeh .. freezez and shuts down on its own in a while. Please help.

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my XD froze on start screen.

New Here ,
Sep 15, 2020

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It loads the logo screeh .. freezez and shuts down on its own in a while. Please help.

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Sep 15, 2020 0
Adobe Community Professional ,
Sep 15, 2020

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Sep 15, 2020 1
Adobe Employee ,
Sep 15, 2020

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Hi there,

 

Sorry to hear about the trouble. Please try the suggestion shared by Italosan and if that doesn't help, please share a few more details like:

 

  1. The version of XD and the Operating System.
  2. Please collect and share the logs through DM: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

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Sep 15, 2020 1