My XD software keeps crashing

Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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macos bigsur 11.1

xd always crashes after opening the file and has been installed in adobe storage many times

 

截屏2021-01-12 上午10.43.52.png

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Crash on mac, Product performance

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Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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the name:AdobeLogs 20210112 112258 839-mac.zip

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Hi, have you tried updating to version 36.0.32?

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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yes,it still crashes

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Community Beginner ,
Jan 12, 2021 Jan 12, 2021

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截屏2021-01-13 上午11.27.57.png

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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Hi have you tried uninstalling the software via Creative Cloud Cleaner tool? This will also delete any corrupt files.

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Adobe Employee ,
Jan 13, 2021 Jan 13, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please try the suggestion shared by Italosan and in case if the app is still crashing, please share a few more details like:

 

  1. Is this happening while opening a specific file or multiple files?
  2. If it's happening with a specific file, will it be possible for you to share the file with us? If yes, please add the file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.
  3. We'll also need the crash logs so, please collect and add the crash logs to the same shared location. For information on how to collect crash logs, please follow the steps shared here: https://helpx.adobe.com/in/xd/kb/how-to-collect-crash-logs.html

 

Note: While sending DM, please add the link of this discussion in the subject.

 

Regards

Rishabh

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