New Libraries—view only access but I'm the file owner

Community Beginner ,
Nov 06, 2020 Nov 06, 2020

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Hi all,

 

I love new Libraries and I think that's way better from what we had previusly (that was misleading). However, there are some minor issues, e.g. even if I create a file and share a Library from it, in the Creative Cloud app I have "View only access". Does anyone know why is that?

 

(I'd really love to be able to create groups for that Library but I simply can't because of this "View only" limitation!)

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correct answers 1 Correct Answer

Community Beginner , Dec 02, 2020 Dec 02, 2020
@HARSHIKA_VERMA , @ricardor18590360 As Harshika suggested, I've reached to Adobe Customer Care and had a very long session with multiple consultants. What I've learned is quite surprising. This behavior is… intentional. If you upload components and assets from Adobe Xd, you can't do anything about them within the CCDA (Creative Cloud Desktop Application). This is why they put the "View access only" label in the upper right corner. (Yes, it is confusing. In my opinion, it is bad UX and it should ...

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Adobe Employee ,
Nov 06, 2020 Nov 06, 2020

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Hi there,

 

Thank you for reaching out. Could you please check out this article: https://helpx.adobe.com/xd/user-guide.html/xd/help/work-with-creative-cloud-libraries-xd.ug.html and see if that helps?

 

Thanks,

Harshika

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Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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Hi @HARSHIKA_VERMA ,

 

No, it doesn't help. I've created a library (I'm the file and the Library ower) but I in the Creative Cloud I have "View access only" that prevents me from, e.g. creating groups (see attached screenshot).

 

Screen Shot 2020-11-12 at 1.31.04 PM.pngCheers,

Jacek

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Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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I'm so sorry for the typos.

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Adobe Employee ,
Dec 01, 2020 Dec 01, 2020

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Sorry for the delay in response. I would suggest connecting with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately.

 

Thanks,

Harshika

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Community Beginner ,
Dec 02, 2020 Dec 02, 2020

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@HARSHIKA_VERMA , @ricardor18590360 As Harshika suggested, I've reached to Adobe Customer Care and had a very long session with multiple consultants. What I've learned is quite surprising. This behavior is… intentional.

 

If you upload components and assets from Adobe Xd, you can't do anything about them within the CCDA (Creative Cloud Desktop Application). This is why they put the "View access only" label in the upper right corner. (Yes, it is confusing. In my opinion, it is bad UX and it should be fixed ASAP.)

 

The label is not displayed for the assets that have been uploaded directly to the CCDA. This kind of asset can be organized within the CCDA app, e.g. collected within groups.

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New Here ,
Nov 30, 2020 Nov 30, 2020

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Doubling this question, too. I have the same issue when I publish a library in XD -- it is "View only access", and I don't know how to change it. Any help would be appreciated. Thanks!

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