• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

No cloud docs in Home. Not able to invite people.

New Here ,
May 18, 2021 May 18, 2021

Copy link to clipboard

Copied

I am not getting the options of 'Your work' or cloud documents in Home. I am unable to save XD file on cloud. Also, i cannot invite people to a file. I get this error that you need to contact your admin. I am CC (adobe enterprise) user. I am able to access and open my earlier saved files from CC desktop app. [Mac OS Big Sur] 

Screenshot 2021-05-18 at 12.52.04 PM.png

 

 

TOPICS
Product performance , Share or publish

Views

187

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 18, 2021 May 18, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

We are sorry for the trouble. We would request you to please share few details in order to investigate the issue-

 

  • The screenshot of your About Creative Cloud Desktop page.
  • The screenshot of About XD info page.
  • Are you able to see the cloud documents here: https://assets.adobe.com/cloud-documents
  • Please generate logs using Adobe Logs and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines