No cloud docs in Home. Not able to invite people.

New Here ,
May 18, 2021 May 18, 2021

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I am not getting the options of 'Your work' or cloud documents in Home. I am unable to save XD file on cloud. Also, i cannot invite people to a file. I get this error that you need to contact your admin. I am CC (adobe enterprise) user. I am able to access and open my earlier saved files from CC desktop app. [Mac OS Big Sur] 

Screenshot 2021-05-18 at 12.52.04 PM.png

 

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi there,

 

We are sorry for the trouble. We would request you to please share few details in order to investigate the issue-

 

  • The screenshot of your About Creative Cloud Desktop page.
  • The screenshot of About XD info page.
  • Are you able to see the cloud documents here: https://assets.adobe.com/cloud-documents
  • Please generate logs using Adobe Logs and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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