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Not able to access the cloud documents.

New Here ,
Jul 08, 2020

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I am not able to access the files saved while working on XD. 

Hi Nisha,

Sorry to hear that,

May i know what error you are getting, In which XD version currently you are and OS version.

From where you are trying to open the cloud file.

Is that same file exists in https://assets.adobe.com/cloud-documents.

Please check whether your cloud is sync or not.

Please let me know above query answer and please screenshot of issue you are facing.

 

Thanks,

Vertika Gupta

Adobe XD

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Not able to access the cloud documents.

New Here ,
Jul 08, 2020

Copy link to clipboard

Copied

I am not able to access the files saved while working on XD. 

Hi Nisha,

Sorry to hear that,

May i know what error you are getting, In which XD version currently you are and OS version.

From where you are trying to open the cloud file.

Is that same file exists in https://assets.adobe.com/cloud-documents.

Please check whether your cloud is sync or not.

Please let me know above query answer and please screenshot of issue you are facing.

 

Thanks,

Vertika Gupta

Adobe XD

Views

37

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 08, 2020 0
Adobe Employee ,
Jul 08, 2020

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Hi Nisha,

Sorry to hear that,

May i know what error you are getting, In which XD version currently you are and OS version.

From where you are trying to open the cloud file.

Is that same file exists in https://assets.adobe.com/cloud-documents.

Please check whether your cloud is sync or not.

Please let me know above query answer and please screenshot of issue you are facing.

 

Thanks,

Vertika Gupta

Adobe XD

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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