Not Able to Generate link (Error 44:22)

New Here ,
Nov 23, 2020 Nov 23, 2020

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Hey,

Not Able to Generate link (Error 44:22). In a fix now since its a single project file with intensive linking. The link has been sent to stake holders and will not be able to change it. 

Pls help urgently.

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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Hi Sushant,

 

Thanks for reaching out to us. Sorry to hear about the issue.

This issus may come due to network restrictions. 

Can you please check the mentioned helpx and see if it can resolve your issue - https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html

Meanwhile, if you can share the XD file and prototype link and logs, that'll help us a lot in debugging the issue and get back to you with the resolution.

How to collect logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

How to share logs: Please upload it on any cloudsharing platform and share the URL with me by clicking on my profile picture and DM me.

 

Thanks,

Nawneet

 

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Hi Nawneet,

PFB Prototype link for the same

https://xd.adobe.com/view/0d580d6c-7e04-450c-6606-7fb313550dd6-7b69/

Password:: Stage3@2020

The File is about 1.7 GB wont be able to send it as its confidentail.

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hey Sushant,

 

Thanks for sharing the information asked by Nawneet.  However, the team would need a few more details in order to investigate on your issue. Please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the url with us here or share the name of the log file. 

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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