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Not able to open my cloud file after Adobe XD crashed.

Community Beginner ,
Jan 20, 2019

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Hello All,

Adobe XD crashed while working. Could not reload the application and I have reinstalled the application finally. But when i access my cloud file this trowing an error like "Sorry, we cant open this document". Is there any way to recover this file...?

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Not able to open my cloud file after Adobe XD crashed.

Community Beginner ,
Jan 20, 2019

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Hello All,

Adobe XD crashed while working. Could not reload the application and I have reinstalled the application finally. But when i access my cloud file this trowing an error like "Sorry, we cant open this document". Is there any way to recover this file...?

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Adobe Employee ,
Jan 21, 2019

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Hi Ragesh,

Sorry that you are unable to launch this document. Could you please try to open this file on any other machine? Is it appearing under Cloud Document when you go to the home screen of XD or on Web: -Adobe Creative Cloud?

Thanks,

Atul_Saini

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Community Beginner ,
Jan 22, 2019

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Thanks Atul,

Yes, my file is saved in "cloud Documents" on the home screen of XD and on Web.

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Adobe Employee ,
Jan 22, 2019

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Thanks for the information Ragesh, could you please try to open in on a different machine?

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Community Beginner ,
Jan 22, 2019

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Thanks Atul,

I tried to open this document on another machine, it was a success. I am able to open. But now how do i fix my XD?

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Adobe Employee ,
Jan 22, 2019

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Ragesh, could you please try the solutions mentioned in this link: - Issue saving xd files to creative cloud on your machine and update this discussion with the results? The issue that you have encountered may have the same root cause, as in this link.

Awaiting your response.

Thanks,

Atul_Saini

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