Not able to open the files after XD update 41.1.12

Community Beginner ,
Jul 01, 2021 Jul 01, 2021

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I have updated to latest Adobe XD v- 41.1.12. But after this update, I am not able to open the files. It starts opening and gets stuck in between. No artboards are visible. 

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Adobe Employee , Jul 04, 2021 Jul 04, 2021
Hi Ashish, Sorry to hear about the trouble. Could you please close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor and reboot the computer. Once rebooted, please check again and let us know if this helps or if you need any further assistance. Regards Rishabh

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Explorer ,
Jul 01, 2021 Jul 01, 2021

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Had the same, but it works now. I think that was some server problems.
Couldn't open files, plugins were disabled...

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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Hi, where is your file saved?

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Adobe Employee ,
Jul 04, 2021 Jul 04, 2021

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Hi Ashish,

 

Sorry to hear about the trouble. Could you please close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor and reboot the computer. Once rebooted, please check again and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
Jul 04, 2021 Jul 04, 2021

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Yess i did and it started working. Thanks for providing help.

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Adobe Employee ,
Jul 04, 2021 Jul 04, 2021

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Glad to hear that, Ashish. Feel free to reach out if you need any further assistance.

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