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New Here ,
May 05, 2021 May 05, 2021

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Adobe Employee ,
May 05, 2021 May 05, 2021

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Hi there,

 

Thanks for reaching out. Could you confirm whether the link was shared with you or you are the owner of the file? In case if it was shared with you, please ask the owner to re-share the link if it was changed. If you are the owner, please try updating the link or creating a new one and check if that helps.

 

Regards

Rishabh

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New Here ,
May 06, 2021 May 06, 2021

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Hi Rishabh,

 

These link is shared one,and no one changed anything on it..The person who created these files left the Organization.I would like to know the possibilities to re-activate these links.

 

 

Thanks,

Gowtham.

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Adobe Employee ,
May 07, 2021 May 07, 2021

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Could you please DM me the Adobe ID using which the link was published. I'll check and update you on this.

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New Here ,
May 11, 2021 May 11, 2021

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Hi Rishabh,

As you asked ,Below are the adobe id's most probabably the first mail id through the links were shared ..Could you please check and reactivate all the links which are shared through that adobe id.Clients already escalated this issue ..please be quick.

 

Thanks in Advance
Gowtham

 

{Removed Personal Email}

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New Here ,
May 13, 2021 May 13, 2021

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Hi Rishabh,

 

Please give reply on this...it is very urgent.

 

Thanks,

gowtham.

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Sorry for the delay in response, Gowtham. I checked and found that these are enterprise ID's so I'd recommend logging a support case with the Enterprise team. For information on how to do that, please refer to this article: https://helpx.adobe.com/enterprise/admin-guide.html/in/enterprise/using/support-for-experience-cloud...

 

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