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Not able to update to XD 20

New Here ,
Jul 03, 2019

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My Creative Cloud app tells me that my XD-installation is updated, and when I open XD i notice that I only have XD version 19.1.22.6.

I want to collaborate on a project with a co-worker and she has XD version 20.1.12.4. It is kind of annoying because I cannot open the files she has edited and stored in the cloud for me to continue on.

What might be the issue?

Why is Creative Cloud telling med that no updates are available when I know I dont have the latest version of XD?

(Edit: I have tried uninstalling and reinstalling the Creativ Cloud app. No luck)

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Correct answer by italosan | Adobe Community Professional

Hi, try to consult this page where all the various solutions to solve your problem are listed

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Not able to update to XD 20

New Here ,
Jul 03, 2019

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My Creative Cloud app tells me that my XD-installation is updated, and when I open XD i notice that I only have XD version 19.1.22.6.

I want to collaborate on a project with a co-worker and she has XD version 20.1.12.4. It is kind of annoying because I cannot open the files she has edited and stored in the cloud for me to continue on.

What might be the issue?

Why is Creative Cloud telling med that no updates are available when I know I dont have the latest version of XD?

(Edit: I have tried uninstalling and reinstalling the Creativ Cloud app. No luck)

Adobe Community Professional
Correct answer by italosan | Adobe Community Professional

Hi, try to consult this page where all the various solutions to solve your problem are listed

Views

92

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 03, 2019 0
Adobe Community Professional ,
Jul 03, 2019

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Hi, try to consult this page where all the various solutions to solve your problem are listed

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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