Nouveau document Adobe XD

New Here ,
Apr 02, 2021 Apr 02, 2021

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Bonjour, 

 

Lorsque je crée un nouveau document sur Adobe XD, la page d'accueil est vide. 

J'ai déjà essayer de réinstaller Adobe XD, mais le problème persiste. 

Que dois-je faire ? 

Merci pour votre aide

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When I create a new document on Adobe XD, the home page is blank.

I have already tried to reinstall Adobe XD, but the problem persists.

What should I do ?

Thanks for your help

 

GwenCapture d’écran 2021-04-02 à 14.36.18.png

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Adobe Employee ,
Apr 02, 2021 Apr 02, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11743075#M4337...

 

If that doesn't help, please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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New Here ,
Apr 03, 2021 Apr 03, 2021

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Thanks for your help,

but it's not working.

> I tried the solutions you suggested to other users.

 

Gwen 

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New Here ,
Apr 10, 2021 Apr 10, 2021

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Hi, 

No sorry, it does not work. 

Regards, 

Gwen 

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