O XD trava ao usar a ferramenta de texto

New Here ,
Aug 07, 2020 Aug 07, 2020

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O XD trava e fecha toda vez que eu uso a ferramenta de texto quando estou trabalhando em um protótipo com várias pranchetas e componentes.

 

Isso é muito recorrente. Uso o XD no windows

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Crash on windows

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Adobe Community Professional ,
Aug 08, 2020 Aug 08, 2020

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Hi, we're sorry you're having trouble with Adobe XD. What version of the software are you using? Does this error happen with a specific file or also with other files?

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New Here ,
Nov 08, 2020 Nov 08, 2020

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Olá Italo, muito obrigado por me responder e desculpa pela minha demora em te responder.

 

O problema ocorria em qualquer arquivo que eu utilizasse componentes, mas já faz algum tempo que o problema se resolveu sozinho. Acredito que alguma atualização tenha corrigido isso.

 

 

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Adobe Employee ,
Aug 10, 2020 Aug 10, 2020

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Hi Claudeciroliveira,

 

Sorry for the bad experience with XD using the text tool. In addition to the information asked by Italo, we would also like to know few more details like-

 

  • Have you noticed any specific action triggering this behavior?
  • Is it happening with every text box that you try to edit?
  • Please make sure your graphic card driver and operating system are up to date.
  • Are you using any external monitor?

 

We will try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
Aug 19, 2020 Aug 19, 2020

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Hi there,

 

It's been a while we haven't heard back from you. Would you mind confirming if your issue has been resolved? Please let us know if you need further assistance from us.

 

We will be happy to help.

 

Thanks,

Harshika

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New Here ,
Nov 08, 2020 Nov 08, 2020

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Olá Harshika,

 

O problema esá resolvido. Muito obrigado pela atenção 

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New Here ,
Nov 08, 2020 Nov 08, 2020

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Tô passando a mesma situação, o programa nao para de travar e fechar quando escolho a ferramenta de texto. Arrependido amargamente de nao ter começado a fazer esse projeto no Figma

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