Old version of XD (31.1) can't update to 31.2

[Pierre0101]

Hello,

I've tried to share my document with my friend developper who also downloaded Adobe XD, but he can't open my document because "I use an old version of XD".

I checked for update in creactive cloud, and XD seems to be updated, but in reality not (my friend can use 31.2). How can I fix it ?

PS : I'm on MacOS 10.13, but this OS seems to be compatible with XD if I refer to support information...

Thank's for help !

[Rishabh_Tiwari · Accepted solution]

Hi Pierre,

Sorry to hear about the trouble. Could you please try updating the app by following the steps suggested here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

If you are still unable to update the app, please uninstall XD using Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled, please re-install the application from the Adobe Creative Cloud Desktop app and let us know how it goes.

Regards

Rishabh