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I'm working in a Cloud file and Adobe XD (26.0.22) rolled back twice and I lost work done. How is this triggered? I'm using Windows 10. When blocking the station XD disconnects?
Why the CTRL + S doesn't save the cloud document?
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Hi Franco,
Thank you for reporting this and we haven't heard of this issue so far. We would like to know a few more details like-
We will try our best to help.
Thanks,
Harshika
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Hello Harshika!
I don't have other network available.
It's seems to happen randomly. I was in a "starting point", made changes, rolled back to starter point. This happen twice. Didn't notice a pattern.
After making the changes, it shows a "saving..." next to the Cloud file's name. To be sure my changes were saved, I pressed CTRL + S and clicked in the option Save in the main menu. After making all these attempts, the file still rolled back, so it seems the manual command to save didn't work.
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Harshika, some additional info. This happens when I unblock my station.
I make the changes.
Block my workstation.
After couple minutes I'm back and unblock it.
Adobe XD shows "reconecting" message with a spinner (at this moment, the cloud icon at the top [next to document's name] has an "x" on it)
Adobe XD shows the dialog asking to discard my changes
I'm using a wired connection, so the Windows' energy plan doesn't affect it
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Thanks for sharing the additional information, Franco. It looks like there are some sync issues with Creative Cloud app. Could you please try the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html?
Let us know if that helps.
Thanks,
Harshika
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Same thing just happened to me.
I did some edits on an ongoing prototype last week. This morning I logged in the document appears to be last edited 3 MONTHS AGO.
First time this has happened, nothing unusual to report regarding my internet conntection, or my Creative Cloud experience. Luckily I can redo some of the work (my published links are still current) but this is a major blow in my confidence using the save to cloud functionality.
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naruto vs one piece
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help me
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help