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[Other]-Application freezes after updating XD to XD 26.0.22.5.

Community Beginner ,
Jan 28, 2020

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Hi everyone,

 

Since I updated to Adobe XD 26.0.22.5, every time I select a design element, the app freezes for a couple of seconds.

 

From macOS Catalina 10.15.2.

 

Regards

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[Other]-Application freezes after updating XD to XD 26.0.22.5.

Community Beginner ,
Jan 28, 2020

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Hi everyone,

 

Since I updated to Adobe XD 26.0.22.5, every time I select a design element, the app freezes for a couple of seconds.

 

From macOS Catalina 10.15.2.

 

Regards

<The Title was renamed by moderator>

TOPICS
Product performance

Views

255

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Jan 28, 2020 0
Adobe Employee ,
Jan 28, 2020

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Hi there,

 

We are sorry to hear you are facing performance issues with XD. I am unable to reproduce the same at my end, would you mind sharing any specific behavior because of which the issue arises? It would be really helpful if you can share a short video of the workflow for better understanding.

 

We will try our best to help.

 

Thanks,

Harshika

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Jan 28, 2020 0
New Here ,
Jan 28, 2020

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I'm having the same problem (using Mac Air with macOS Catalina 10.15.2)

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Jan 28, 2020 1
Adobe Employee ,
Jan 29, 2020

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Hi Carlos,

 

Sorry to hear you are having trouble with Adobe XD. Would you mind sharing the information asked above with us for investigation purpose along with the XD version?

 

We will try our best to help.

 

Thanks,

Harshika

 

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Jan 29, 2020 0
New Here ,
Jan 30, 2020

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Hello Harshika,

 

For example. When I select an object in my board or change the size of it using both keyboard or dragging it with the mouse. Basically everything I try to do frequently (not always) the XD freezes and take two or three seconds to respond.

 

I am also using XD on Windows. And in that case, the problem doesn't happen.

 

Thank you.

Carlos.

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Jan 30, 2020 0
Community Beginner ,
Jan 30, 2020

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Exactly, I am having the same problem.

 

Regards

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Jan 30, 2020 0
Preran LATEST
Adobe Employee ,
Jan 30, 2020

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I am on Mac OS Catalina 10.15.2 and I am unable to reproduce this issue. Can one of you upload your files to a shared location such as Creative Cloud and share the URL here or with me over a private message so that I can test and get back to you?

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Jan 30, 2020 1