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[Other]-Error while opening XD: Proxy server authentication is necessary

New Here ,
Jan 31, 2020

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I have just updated a couple of programs, and even updated my account password as I do every so often... But now XD says that proxy server authentication is necessary.. Is this the same as my Adobe log in credential? I've never seen this before and it won't accept my adobe credentials

Jeff

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Open and save docs, Product performance

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[Other]-Error while opening XD: Proxy server authentication is necessary

New Here ,
Jan 31, 2020

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I have just updated a couple of programs, and even updated my account password as I do every so often... But now XD says that proxy server authentication is necessary.. Is this the same as my Adobe log in credential? I've never seen this before and it won't accept my adobe credentials

Jeff

Topics

Open and save docs, Product performance

Views

96

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 31, 2020 0
Adobe Employee ,
Feb 04, 2020

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Hi Jeff,

 

We are sorry to hear you're having trouble using Adobe XD. Would you mind confirming if you are working in an enterprise enviornment? What is the OS and XD version of your machine? Did you check with your IT team to check if any proxy is blocking XD?

 

We will try our best to help.

 

Thanks,
Harshika

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