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[Other]-XD is lagging after the update in windows 10 machine.

New Here ,
Feb 19, 2020

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The new update has made the app lag frequently on my windows 10 pc

 

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Crash on windows, Product performance

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[Other]-XD is lagging after the update in windows 10 machine.

New Here ,
Feb 19, 2020

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The new update has made the app lag frequently on my windows 10 pc

 

<The Title was renamed by moderator>

Topics

Crash on windows, Product performance

Views

362

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Adobe Employee ,
Feb 19, 2020

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Hi there,

 

Sorry to hear you are facing lagging issues with XD. We would like to know a few more details that will help us investigate about the issue-

 

  • When is it running slow?During any action?
  • Is it happening with a specific file or all the files?
  • It would be really helpful if you can share the workflow for better understanding.

 

We would suggest signing out of XD and Creative Cloud and sign back in and then restart the machine.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Feb 19, 2020

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It happens every time I click save on my files which are stored on my
system. and this is happening with every file, I cannot share the work flow
because it is confidential office work.

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Preran LATEST
Adobe Employee ,
Feb 21, 2020

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Got you. I haven't heard of similar issues with the latest Windows update from other users. It would help us greatly if you could contact us using this link https://adobe.ly/2WYE62m for further investigation. The team can log a bug, if necessary, with the product team.

 

Thanks,

Preran

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