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Outage affecting loading of prototype and design specs and Adobe services

Adobe Employee ,
May 27, 2020

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Hi all,

 

Quick Update: The outage is mostly resolved for XD. Please restart your computer and let us know if you are still running into similar issues. 


There is currently an outage that leads to issues with loading your prototypes and design specifications. You may also experience issues logging into some of the Creative Cloud services. The teams are working on it, and we will update this post as soon as we have more info.

 

For the latest updates, see https://status.adobe.com/

 

Thanks,

Preran

The server issue has been resolved and you should have access to your documents and links now. Restart your computer and let us know if you continue to face issues.

 

Thanks,

Preran

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Outage affecting loading of prototype and design specs and Adobe services

Adobe Employee ,
May 27, 2020

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Hi all,

 

Quick Update: The outage is mostly resolved for XD. Please restart your computer and let us know if you are still running into similar issues. 


There is currently an outage that leads to issues with loading your prototypes and design specifications. You may also experience issues logging into some of the Creative Cloud services. The teams are working on it, and we will update this post as soon as we have more info.

 

For the latest updates, see https://status.adobe.com/

 

Thanks,

Preran

The server issue has been resolved and you should have access to your documents and links now. Restart your computer and let us know if you continue to face issues.

 

Thanks,

Preran

TOPICS
Prototyping

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May 27, 2020 0
Community Beginner ,
May 20, 2020

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My prototypes are not sharing at the moment and I can not update my links to share. 

 

I work for a large corporation and many of the designers are having issues with their links.

 

Please advise.

 

Not able to talk with someone seems troublesome.

 

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May 20, 2020 5
Community Beginner ,
May 26, 2020

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Im also having the same issue. pls help.

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May 26, 2020 1
Adobe Employee ,
May 26, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of Adobe XD.
  2. Are you getting any error while sharing?
  3. Is this happening with a specific file or multiple files?
  4. Are you connected to a private network or a managed network like a work network?

 

Regards

Rishabh

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May 26, 2020 0
New Here ,
May 27, 2020

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I am having the same issue. Version is 29.1.32.8 I think it happened after I updated my XD today. I was not having trouble yesterday with sharing or updating my link. I would get an error on multiple files when trying to update the public link. The message is " Something went wrong. Please create a new link and a Learn More link next to it with (error 55.63) I tried creating a new link but it was not working either. I went on a work network and private network but both gave me errors. 

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May 27, 2020 3
Community Beginner ,
May 27, 2020

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Same here. I think its the same error with werver like a week ago https://community.adobe.com/t5/adobe-xd/unable-to-share-any-links-are-the-adobe-xd-servers-down-no-s... I cannot open my published links or my Adobe plan in my profile as well.

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May 27, 2020 0
New Here ,
May 27, 2020

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I´m having the same problem. i already tried: 

  • Reduced number of assets in my files and retry 
  • Split my artboards into two separate files and retry. 
  • Change the network where i am tryning to get the link I don´t now what to do.

    Could i get some advice?
 

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May 27, 2020 2
Community Beginner ,
May 27, 2020

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  • Adobe XD
    Version 29.0.32.13 Creative Cloud 4.3.42.4
  • macOS Mojave
    Version 10.14.6
  • Error when Saving, or creating a new link.
    Previously created links no longer work
  • It was specific files before but know its happening to all. And I work in a large organization across multiple teams and 4 other designers from other teams are having same issues. Some can’t log into XD or CC.
  • Yes we are on a corporate network 

 

TY- FMartinez

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May 27, 2020 1
New Here ,
May 27, 2020

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Hello all, I'm having the same issues noted above. Desperate for a quick fix, developers clients and projcet teams all waiting on usable links and assets 

Version 29.1.32.8
Creative Cloud Sync 4.3.44.30

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May 27, 2020 0
Participant ,
May 27, 2020

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I'm having the same issue- unable to create or update links to my prototype.

  • Adobe XD Version 29.0.32 
  • macOS High Sierra 10.13.6

I installed the latest Security Update (for High Sierra) and a new version of Safari this morning, but that may be a coincidence, I haven't created any links from XD in a few days.

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May 27, 2020 0
Community Beginner ,
May 27, 2020

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Experiencing the same problems.

 

I have updated my adobe XD to the latest one and have restarted my computer. I have tried installing and uninstalling but this is not resolved. I tried to do the troubleshoot but it's also not working. Need help over this, has it resolved for anyone?

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May 27, 2020 3
Community Beginner ,
May 27, 2020

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There is currently an outage that is affecting the loading of prototypes and design specs. They are working on it.

 

https://status.adobe.com/

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May 27, 2020 3
Community Beginner ,
May 27, 2020

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Hi, Same here.

I'm just curious about this issue... it is the second time this month. So, is this something that going to start happening frequently? To be honest, I'm worried about this.

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May 27, 2020 1
New Here ,
May 27, 2020

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Hi, I'm having the same problem and it's being a big problem for the company and customers.

When I try to update an existing link get this error:

Screen Shot 2020-05-27 at 11.25.09 AM.png

then, if I try to create a new link, get this other:

Screen Shot 2020-05-27 at 11.36.58 AM.png

And when trying to get to access to the link this is what displays:

Screen Shot 2020-05-27 at 2.23.44 PM.png

  • XD Version: 29.1.32.8
  • MacOs Catalina Version: 10.15.5

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May 27, 2020 1
New Here ,
May 27, 2020

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I have had exactly the same problem since this morning.

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May 27, 2020 0
Adobe Employee ,
May 27, 2020

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Hi All,

 

We are sorry for the trouble. There is a known outage that is causing the issue. The team is working on it and will update all of you as soon as possible.

 

I am merging this post with the main post on this.

 

Thanks,

Harshika

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May 27, 2020 0
New Here ,
May 27, 2020

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Hi, I have an issues that all my paid products disappear in Adobe CC, and Can't connect to the server. Also online in my account same showing Unable to find products. Please fix it.   http://prntscr.com/sovvys 

 

http://prntscr.com/sovxk5

 

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May 27, 2020 0
Adobe Community Professional ,
May 27, 2020

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https://status.adobe.com shows Adobe is having system-wide issues right now. Give them some time to fix the issues, then try again later and it should work.

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May 27, 2020 0
New Here ,
May 27, 2020

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adobe xd and cloud services stopped working suddenly, not able to generate any sharing links.  Previous links also not working.

adobe xd and cloud services stopped working suddenly, not able to generate any sharing links.  Previous links also not working.

 

Something went wrong.

You can try accessing the link again or, if the error persists

 

Something went wrong.

(Error 44:63)

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May 27, 2020 1
Adobe Community Professional ,
May 27, 2020

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https://status.adobe.com shows Adobe is having system-wide issues right now. Give them some time to fix the issues, then try again later and it should work.

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May 27, 2020 0
Adobe Community Professional ,
May 27, 2020

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A friendly reminder... you can always check the status of Adobe services at https://status.adobe.com 

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May 27, 2020 0
Adobe Employee ,
May 27, 2020

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That is correct. Thanks, Dan.

 

I have been wanting to add that link to my post if only the forum would let me in.

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May 27, 2020 0
New Here ,
May 27, 2020

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I cannot share my cloud document with my coworkers and I cannot create a new link. Can you please resolve this issue quickly.

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May 27, 2020 0