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[Panel]-Unable to Sync CC Libraries in XD - just blurred preview

Explorer ,
Jan 09, 2020

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I'm currently unable to enable CC Library syncing in Adobe XD. As a result any library asset that I try and import into XD just displays as a blurred preview (that requests refreshing).

Screenshot 2020-01-09 at 11.50.55.png

 

Screenshot 2020-01-09 at 11.39.42.png

 

When I click the 'Enable' nothing happens. My syncing preferences ARE enabled in CC though, and I can preview any library folders/assets I've created there. 

 

I'm using the current XD version (25.1.12). which I've tried reinstalling.

 

Any advice would be most appreciated. I've read other threads regarding connection issues with CC/XD Libraries, but I'm not getting a network error. Thanks in advance.  

 

<The Title was renamed by moderator>

 

 

 

 

Thanks Chad

 

CC desktop was running and I was able to sync Libraries in other applications - but it seems the good old fashioned reboot has done the trick for getting XD to sync correctly.

 

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[Panel]-Unable to Sync CC Libraries in XD - just blurred preview

Explorer ,
Jan 09, 2020

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I'm currently unable to enable CC Library syncing in Adobe XD. As a result any library asset that I try and import into XD just displays as a blurred preview (that requests refreshing).

Screenshot 2020-01-09 at 11.50.55.png

 

Screenshot 2020-01-09 at 11.39.42.png

 

When I click the 'Enable' nothing happens. My syncing preferences ARE enabled in CC though, and I can preview any library folders/assets I've created there. 

 

I'm using the current XD version (25.1.12). which I've tried reinstalling.

 

Any advice would be most appreciated. I've read other threads regarding connection issues with CC/XD Libraries, but I'm not getting a network error. Thanks in advance.  

 

<The Title was renamed by moderator>

 

 

 

 

Thanks Chad

 

CC desktop was running and I was able to sync Libraries in other applications - but it seems the good old fashioned reboot has done the trick for getting XD to sync correctly.

 

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Product performance

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Jan 09, 2020 0
Adobe Community Professional ,
Jan 09, 2020

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The icon in your screen shot seems to elude to the fact that your Creative Cloud Files and Libraries aren't syncing. I'd check the following.

 

  • Make sure that your Creative Cloud desktop appliction is running. In the upper right corner of the CC Desktop window, you'll see a cloud file and clicking on it will show you if the files are syncing.
  • Try quiting the Creative Cloud Desktop application and relaunching it.
  • From here we need to dive a bit deeper. There are some background processes that run on your computer that can typically be seen in the Activity monitor (Mac) or Process Manager (Windows). Quitting CC desktop and killing some of those processes and then relaunching CC desktop has helped me in the past but honestly a good old fashioned computer reboot works as well.

 

Let us know if this helps.

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Jan 09, 2020 1
Explorer ,
Jan 10, 2020

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Thanks Chad

 

CC desktop was running and I was able to sync Libraries in other applications - but it seems the good old fashioned reboot has done the trick for getting XD to sync correctly.

 

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Jan 10, 2020 1
Adobe Employee ,
Jan 10, 2020

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We are glad to hear you are back on track. Please feel free to reach out to us in the future for any query related to Adobe XD. We would be happy to help.

 

Thank you Chad for your contribution on this post. We really appreciate your presence on the community.

 

Thanks,

Harshika

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Jan 10, 2020 0