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PANELS- Distored logo from Libraries in XD

New Here ,
Jan 02, 2020

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I imported a logo from the libraries into XD but the logo looked distored in XD.  Sometime, the color gone when it is a complicate logo/or gradien or text was being cut off or distored. How do I fixed that or Abobe has any update or list that can be fix?

 

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Import and export, Product issue

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PANELS- Distored logo from Libraries in XD

New Here ,
Jan 02, 2020

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I imported a logo from the libraries into XD but the logo looked distored in XD.  Sometime, the color gone when it is a complicate logo/or gradien or text was being cut off or distored. How do I fixed that or Abobe has any update or list that can be fix?

 

<The Title was renamed by moderator>

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Import and export, Product issue

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170

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Adobe Employee ,
Jan 02, 2020

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Hi there,

 

We are sorry to hear you are having trouble. We would like to know a few more details like-

 

  • What is the OS & XD version of your machine?
  • Is it happening with all the files or with a specific file?
  • It would be really helpful if you can share a short video of the workflow so that we can understand better.
  • Have you tried importing any other logo into the XD document?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jan 07, 2020

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Hi Harshika,

Thanks for replying back.

1. macOS High Sierra. XD version: 25.1.12.7, Creative Cloud Sync 4.3.20.55

2. Happening most of the vector files created from Illustration.

3. I have tried hundres logos into the XD document and even my co-workers have the same issues.

Thanks.

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Adobe Community Professional ,
Jan 03, 2020

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Hi, check also if there are drivers available for your video card.

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New Here ,
Jan 07, 2020

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Hi Italosan,

 

Thanks for replying back. What do you mean by video card?

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Adobe Community Professional ,
Jan 03, 2020

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Is it vector or bitmap logo. which program you use for creating the loge?

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New Here ,
Jan 07, 2020

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Hi Ares,

 

It created in Illustration and vector format. I would said happens most of the logo. I just gave one as example. I can send more if you like.

 

Thank you.

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New Here ,
Jan 03, 2020

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Hi. 

Did anyone have issues bring logo from Library into XD and the logo got distored it? See the attached.

Thanks for your feed back.

Screen Shot 2020-01-03 at 4.09.48 PM.png

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Adobe Employee ,
Jan 03, 2020

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Hi there,

 

Sorry to hear you are having trouble bringing logo from Library into XD. We have seen a similar request has been raised here: https://community.adobe.com/t5/adobe-xd/panels-distored-logo-from-libraries-in-xd/td-p/10831905 It would be really helpful if you can share the information asked so that we can investigate about it.

 

I am also merging this post with the similar post.

 

Thanks,

Harshika

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New Here ,
Jan 07, 2020

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Hi Harshika,

 

It created in Illustration and vector format. I would said happens most of the logo. I just gave one as example. I can send more if you like.

 

Thank you.

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Adobe Employee ,
Jan 07, 2020

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Thank you so much for sharing the additional details. Would you mind checking the help page for supported and non supported features when you import Ilustrator file into XD here: https://helpx.adobe.com/in/xd/kb/open-illustrator-files-in-xd.html?

 

Let us know if that helps.

 

Thanks,

Harshika

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