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Paste (ctrl+v) doesn't work

New Here ,
Dec 01, 2019

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I can't copy & paste any item or artboard on my XD, because just 'paste(CTRL+V)' menu isn't active.

This problem appeared after reinstalling of OS (windows10 64bit), before it worked perfectly. 

While 'copy' works properly, 'paste' always stays in gray color.

How can I solve this problem? I actually re-installed XD several times.

 
 

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Crash or freeze, Desktop, Error, How to, Import and export, Missing feature, Other, Performance, Product issue

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Paste (ctrl+v) doesn't work

New Here ,
Dec 01, 2019

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I can't copy & paste any item or artboard on my XD, because just 'paste(CTRL+V)' menu isn't active.

This problem appeared after reinstalling of OS (windows10 64bit), before it worked perfectly. 

While 'copy' works properly, 'paste' always stays in gray color.

How can I solve this problem? I actually re-installed XD several times.

 
 

Topics

Crash or freeze, Desktop, Error, How to, Import and export, Missing feature, Other, Performance, Product issue

Views

435

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Adobe Employee ,
Dec 01, 2019

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Hello Nbartem,

 

We are sorry to hear you're facing trouble. Workaround for this you can use the paste from the context menu or goto Edit-> Paste

 

We would like to know a few more details like-

  • What is the OS & XD version of your machine?
  • Is it happening with all the files or with a specific file?
  • Could you please share a short video of the issue? So that we can understand better.

 

Regards,

Arpitha

Adobe XD

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New Here ,
Dec 02, 2019

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Context menu doesn't work too. I don't know how to open Edit-> Paste, where is it?

I use windows 10 64 bit and latest version of XD. It is happening with all files, images and text.

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Adobe Employee ,
Dec 02, 2019

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Hi Nbartem,

 

Thank you for sharing the details asked by Arpitha. We would also request you to please check the latest update to your graphic card driver. 

 

  • Have you tried toggling to a different window and application & return to XD?
  • Would you mind sharing the screenshot of your about XD info page?

 

We will try our best to help.

 

Thanks,

Harshika 

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New Here ,
Dec 02, 2019

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Hi Harshika Verma,

 

I updated my graphic card driver and it didn't help. Toggling also doesn't help. This problem exists only in Adobe XD, all other programs work correctly. I tried older versions of XD and had the same problem. 

 

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New Here ,
Dec 02, 2019

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Info Page, Version 24.4.22.1 (starter), CC Sync 4.3.16.142.jpg

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Adobe Employee ,
Dec 02, 2019

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Thankyou for trying the steps & sharing the information with the screenshot. This looks quite strange, as i am able to copy paste fine on windows 10. Could you please share a sample with me over a private message so that i can test at my end?

 

Thanks,

Harshika

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