PDF Export Issue

Community Beginner ,
Dec 08, 2020

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I know this has been posted a thousand times before, but it's an issue I come across at least once a week and it's driving me bonkers!!

 

Anytime I mask an image and export as a pdf, it shows up distorted and tiled. This happens in Preview and Safari, not Acrobat. I've asked my clients to open in Acrobat, but they don't have that, and keep opening it in Preview. I can't keep telling every client which apps to use every time I send them something.

 

My workaround is to export from XD as flat pngs, and them combine all those pngs into one pdf with Acrobat. It's a huge waste of time. I read earlier that this is an Apple issue, but is there any way that the export could be fixed on XD's end? Sharing PDFs is a major part of my workflow:(

 

Thanks for your consideration.

Hi Andrea,

 

Sorry to hear about the trouble. We have received a similar issue reported here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/40347343-export-to-pdf-problem-with-masked-images-in-a-sha

 

Our Engineering team has confirmed there that it is a known bug with the apple preview and not a problem with how we are generating PDFs. 

 

I also found another discussion wherein a workaround helped a few customers which you can try: https://community.adobe.com/t5/adobe-xd/flipped-photos-when-i-export-as-pdf/m-p/10216494?page=1#M10068

 

Feel free to reach out if you have any other questions or issues in the future.

 

Regards

Rishabh

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Import and export, Known Issue

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PDF Export Issue

Community Beginner ,
Dec 08, 2020

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I know this has been posted a thousand times before, but it's an issue I come across at least once a week and it's driving me bonkers!!

 

Anytime I mask an image and export as a pdf, it shows up distorted and tiled. This happens in Preview and Safari, not Acrobat. I've asked my clients to open in Acrobat, but they don't have that, and keep opening it in Preview. I can't keep telling every client which apps to use every time I send them something.

 

My workaround is to export from XD as flat pngs, and them combine all those pngs into one pdf with Acrobat. It's a huge waste of time. I read earlier that this is an Apple issue, but is there any way that the export could be fixed on XD's end? Sharing PDFs is a major part of my workflow:(

 

Thanks for your consideration.

Hi Andrea,

 

Sorry to hear about the trouble. We have received a similar issue reported here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/40347343-export-to-pdf-problem-with-masked-images-in-a-sha

 

Our Engineering team has confirmed there that it is a known bug with the apple preview and not a problem with how we are generating PDFs. 

 

I also found another discussion wherein a workaround helped a few customers which you can try: https://community.adobe.com/t5/adobe-xd/flipped-photos-when-i-export-as-pdf/m-p/10216494?page=1#M10068

 

Feel free to reach out if you have any other questions or issues in the future.

 

Regards

Rishabh

TOPICS
Import and export, Known Issue

Views

92

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Dec 08, 2020 0
Adobe Employee ,
Dec 10, 2020

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Hi Andrea,

 

Sorry to hear about the trouble. We have received a similar issue reported here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/40347343-export-to...

 

Our Engineering team has confirmed there that it is a known bug with the apple preview and not a problem with how we are generating PDFs. 

 

I also found another discussion wherein a workaround helped a few customers which you can try: https://community.adobe.com/t5/adobe-xd/flipped-photos-when-i-export-as-pdf/m-p/10216494?page=1#M100...

 

Feel free to reach out if you have any other questions or issues in the future.

 

Regards

Rishabh

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