Performance issues while editing text in Adobe XD

New Here ,
Jun 03, 2021 Jun 03, 2021

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I have been using XD since 2017 and it has become my sole platform for UI design since then. Developers at Adobe have put in a lot of effort and innovation in making the User Experience friendlier than it ever could be, and they keep doing so every day.

Although recently since the past few months I have been facing issues with my XD on my Windows System a lot. The software crashes very often and leaves me hanging during my work by not letting me edit my text or by not letting me enter in values in properties and many other issues which are frustrating and hard to ignore. However, none of these problems occur on my Mac System. I have encountered these same issues with other Windows Systems with better or equivalent hardware.

I hope Adobe Team takes note of this and fixes this issue as soon as possible.

 

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TOPICS
Crash on windows, Product performance

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Hi Akash,

 

We're so sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD.
  2. Does this happen while working on a specific file or multiple files?
  3. Please ensure that the graphics card drivers are up to date as per the manufacturer's website.
  4. Whenever it happens next time, please note the time stamp in local time and share the system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html through DM.

 

We're here to help, just need more information.

 

Regards

Rishabh

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