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Performance issues with Preview mode.

New Here ,
Feb 09, 2020

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So I have been experiencing a long time or delay when I click on preview mode. It takes like 30 seconds to open preview mode which is really irritating and disturbing my workflow heavily. As a designer, I tend to click preview mode hundreds of times daily. Re-installing didn't fix it.

I'm on windows 10
Jan release of XD

Graphics card drivers are up-to-date

TOPICS
Crash on windows, Preview, Product performance

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Performance issues with Preview mode.

New Here ,
Feb 09, 2020

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So I have been experiencing a long time or delay when I click on preview mode. It takes like 30 seconds to open preview mode which is really irritating and disturbing my workflow heavily. As a designer, I tend to click preview mode hundreds of times daily. Re-installing didn't fix it.

I'm on windows 10
Jan release of XD

Graphics card drivers are up-to-date

TOPICS
Crash on windows, Preview, Product performance

Views

303

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 09, 2020 0
Adobe Community Professional ,
Feb 09, 2020

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Is it a large document or fairly basic as far as graphics etc.

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Feb 09, 2020 1
New Here ,
Feb 10, 2020

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It happens in all kinds of documents either basic or complex. I think it has nothing no to with complexity.
It doesn't happen every time I click on preview but when it happens, it doesn't stop. So I have to close XD and restart my PC and sometimes this doesn't work, too.

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Feb 10, 2020 0
Preran LATEST
Adobe Employee ,
Feb 12, 2020

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Apologize for being late to this discussion. It looks like your computer has what it requires to run Adobe XD smoothly. I suggest getting in touch with our tech support team using this link https://adobe.ly/2WYE62m for further investigation. Please share your observations here after your issue has been resolved for the benefit of other users. Let me know if you need mor ein fo or assistance.

 

Thanks,

Preran

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Feb 12, 2020 0