please solve the problem because i m not able to install XD

New Here ,
Feb 20, 2021 Feb 20, 2021

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Adobe Employee , Mar 04, 2021 Mar 04, 2021
Hi Ritika,   It's been a while we haven't heard back from you. Are you still experiencing the issue? If yes, I would request you to please try below steps-   1. Uninstall XD.2. Quit Creative Cloud Desktop app and kill all related processes from Task manager.3. Delete temp files by going to run(Win+r) then %temp%4. Delete Adobe XD CC folder from  C:\Program Files\Common Files\Adobe5. Restart  computer and install XD   Please feel free to update the discussion if your need further assistance from ...

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Adobe Employee ,
Feb 21, 2021 Feb 21, 2021

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Hey Ritika,

 

We are really sorry that you are facing this issue. We are here to help you in every way possible.

We really need to investigate this for the root cause so that we can help you fix the issue as soon as possible.

 

For that we will be needing some information. Please help us in getting below infirmation:

1. Since when you are getting this error

2. Can you share the OS details on which you are getting this error and XD version as well

3. Lastly, can you just share us the logs of the machine you are facing this issue - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

You can share log zip file to us by uploading via Onedrive or Creative cloud and share the link with us. For that you can just click on my profile name and then click on Send Message and DM me.

 

Thanks,

Nawneet

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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Hi Ritika,

 

It's been a while we haven't heard back from you. Are you still experiencing the issue? If yes, I would request you to please try below steps-

 

1. Uninstall XD.
2. Quit Creative Cloud Desktop app and kill all related processes from Task manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete Adobe XD CC folder from  C:\Program Files\Common Files\Adobe
5. Restart  computer and install XD

 

Please feel free to update the discussion if your need further assistance from us. We would be happy to help.

 

Thanks,

Harshika

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