Plugin window out of resolution

New Here ,
Apr 16, 2021 Apr 16, 2021

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Guys, my plugins window is out of resolution! I can't selecte no one icon for example, because it's out of my view? Pls know anybody resolve this issue? 

 

 

 
 
 
 
 

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Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

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Hi there,

 

Thank you for reaching out and this is definitely not expected. Have you tried signing out of XD, Creative Cloud app, restarting, and then sign back in? 

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Apr 16, 2021 Apr 16, 2021

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Yes i dit is, but it didn't work. I tried reinstall ao XD too, but the same. I really don't know what is happened

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Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

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Thanks for the confirmation. Could you please share the screenshot of your About XD info page? Please make sure you are on the current version of XD  (39). Does that happen with this specific plugin window or all the plugins?

 

We'll try our best to help.

 

Thanks,

Harshika

 

 

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New Here ,
Apr 16, 2021 Apr 16, 2021

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That's page?  And that's happen with all plugins, It looks like the whole window went out of resolution. 

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Adobe Employee ,
May 04, 2021 May 04, 2021

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Sorry for the delay in response. If you're still experiencing the issue, we would request you to please try on any other machine and see if that helps.

 

Thanks,

Harshika

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