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Plugins are causing Adobe XD to crash

Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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After a recent update, using plugins crashes Adobe XD every single time. 

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correct answers 1 Correct answer

Adobe Employee , Mar 08, 2021 Mar 08, 2021

Hi there,

 

We are sorry to hear you are facing crash issues while using plugins. Would you mind telling us the OS and XD versions of your machine? Does the crash happen with any plugin you use or with any specific file? Have you tried signing out of XD, Creative Cloud, restart the machine, and then sign back in?

 

Let us know if that helps.

 

Thanks,

Harshika

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Adobe Employee ,
Mar 08, 2021 Mar 08, 2021

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Hi there,

 

We are sorry to hear you are facing crash issues while using plugins. Would you mind telling us the OS and XD versions of your machine? Does the crash happen with any plugin you use or with any specific file? Have you tried signing out of XD, Creative Cloud, restart the machine, and then sign back in?

 

Let us know if that helps.

 

Thanks,

Harshika

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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The problem occurs across the board with all files and plugins. I've tried signing out from the Creative Cloud and XD, but that doesn't fix the issue. I am running an Insider Build 21327 for Windows 10, but I don't feel it's a Windows problem because it was fine on the same version before. I could be wrong, so I'll wait for another build update to see if that resolves the problem.

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Adobe Employee ,
Mar 17, 2021 Mar 17, 2021

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Hi there,

 

I would like to follow up on your issue? Are you still experiencing the issue, if so, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html and we will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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The problem has been fixed after a recent Adobe XD update. All plugins appear to be working now. Thanks for your response.

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